FAQ
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Common questions
How does payment work?
Payment terms depend on whether you choose buyer pickup or delivery arranged by Elbow Road Farm.
For buyer pickup, payment can be made at pickup by Cash, Bank Wire Transfer, Cashier’s Check, Certified Check, or another approved payment method. Equipment will only be released after payment has been verified and accepted.
If delivery is arranged by Elbow Road Farm, the transportation charge must be paid and confirmed before the equipment is dispatched. The equipment purchase price will be paid according to the agreed payment terms. If a remaining balance is due upon delivery, payment must be completed and verified before the equipment is released.
What payment methods are accepted for transportation?
When delivery is arranged by Elbow Road Farm, transportation charges may be paid by Zelle, Cash App, Chime, Venmo, or Bank Wire Transfer.
A separate transportation invoice will be provided by email from the official Elbow Road Farm email address. The invoice will clearly state the transportation amount and payment instructions.
Why must transportation charges be paid before dispatch?
Transportation arrangements are made specifically for each buyer and involve carrier and scheduling costs that may be committed before dispatch.
For this reason, transportation charges must be paid and confirmed before the equipment is dispatched. Transportation charges may be non-refundable once the carrier has been scheduled or dispatched, except where otherwise agreed in writing by Elbow Road Farm.
What information is required for delivery?
The buyer must provide their full legal name, phone number, and complete delivery address.
All information must be accurate and match the purchase documentation and invoice. At delivery, the recipient must present a valid government-issued photo ID showing the same legal name listed on the purchase documents.
If someone else will receive the equipment on the buyer’s behalf, this must be approved in advance.
What happens if I am not available to receive the equipment?
The buyer is responsible for ensuring that someone is available to receive the equipment at the agreed delivery location.
If delivery cannot be completed because the recipient is unavailable, the address is inaccurate or inaccessible, delivery is refused, or the delivery information is incorrect, transportation charges already incurred may not be refundable.
What happens when the equipment is delivered?
The buyer may thoroughly inspect the equipment upon arrival and may inspect it personally or have a local mechanic perform the inspection.
If a remaining equipment balance is due upon delivery, payment must be completed and verified before the equipment is released.
How long is the inspection period?
The equipment comes with a 10-day inspection period following delivery.
During this period, the buyer may thoroughly inspect the equipment to confirm that it meets the condition and requirements described in the purchase documentation.
What should I do if I find an issue during the inspection?
If any issues arise during the inspection period, please contact our support team promptly.
We will review the matter according to the purchase agreement, inspection policy, and applicable warranty terms.
Is the equipment covered by a warranty?
Yes. The equipment comes with a 6-month warranty covering mechanical components.
The warranty does not cover damage occurring after inspection, misuse, accidents, negligence, unauthorized modifications, or other excluded conditions.
Can I return the equipment?
Any return must be handled according to the applicable purchase agreement and inspection terms.
If a return is permitted, please contact our support team before making any return arrangements. Return and transportation arrangements will be handled according to the agreed terms.
Do you provide financing?
Financing options are not currently offered directly by Elbow Road Farm. Please contact us to discuss the payment options available for your purchase.
How much does shipping cost?
We offer nationwide transportation at competitive rates starting at $0.60 per mile, unless otherwise specified.
The transportation charge will be provided before dispatch and must be paid and confirmed before the equipment is shipped.
How do I contact Elbow Road Farm?
Our customer support team is available to assist with questions regarding equipment, purchasing, payment, delivery, and documentation.
You can contact us through the contact form, phone, or official email listed on our website.
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